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Privacy Policy

Effective Date: 17.02.2025

Personal data is information that can be linked to you as an individual. At Zaphire, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR). In this policy, you can read more about how we process personal data about you.

1. Who We Are:

Zaphire AS
Gråterudveien 1, 3036 Drammen, Norway
email: info@zaphire.no
Telephone: +47 400 08 800

Company registration number: 931 704 087

Zaphire develops building management and energy management systems designed to enhance
efficiency and security in commercial and residential properties.

2. What Personal Data We Collect:

We may collect and process the following personal data:

  • Identification Data: Name, contact details (email, phone number), job title, and company
    name.
  • Technical Data: IP address, device information, and usage data related to our building
    management systems. Website activity can in some cases be linked to you as an individual if you choose to provide contact information in a form. The information includes how you use our website, pages visited, clicks and interactions, collected via cookies and similar technologies. You can withdraw your consent to cookies at any time via your cookie settings.
  • Communication Data: Information from inquiries, support requests, and feedback.
  • CRM data: History of meetings, demos, dialogue and other contact we have had with you.
  • Financial Data: Payment details and billing information (if applicable).

3. How We Collect Personal Data

We collect personal information through:

  • Our website (for example, contact forms, demo requests, meeting bookings, cookies and analytics). Website activity will not normally be linked to you as an individual until you choose to provide contact information (such as email, name or phone number).
  • Direct interactions (for example, email, phone or physical or digital meetings).
  • Use of our building management and energy management systems and associated software.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • To provide and maintain our services: Legal basis - Performance of a contract.
  • To improve our products and services: Legal basis - Legitimate interests.
  • To respond to inquiries and support requests: Legal basis - Legitimate interests or consent.
  • To comply with legal obligations: Legal basis - Legal requirement.
  • For marketing and communication: Legal basis - Consent (where required).

5. How We Share Your Data

We may share your personal data with:

  • Service Providers: To facilitate our services (e.g. IT support, CRM providers, analytics tools, email services and payment processors). These providers process personal data on our behalf as data processors and in accordance with data processing agreements.
  • Business Partners: In the context of joint projects or collaborations.
  • Regulatory Authorities: Where required by law or to protect our legal rights.
    We do not sell or trade your personal information to third parties.

We do not sell or exchange your personal information to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

The measures include access control, logging, encryption where relevant, as well as routines for backup and handling of security incidents.

8. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data.
  • Object to processing or request restriction of processing.
  • Data portability.
  • Withdraw consent at any time (if processing is based on consent).

To exercise these rights, you can contact us at info@zaphire.no. We may request necessary information to verify your identity before processing your request. You have the right to complain to the Norwegian Data Protection Authority if you believe that our processing of your personal data does not comply with applicable regulations.

You can also submit requests for access, deletion or other privacy rights via our privacy request page: Zaphire Data Privacy Request.

9. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses.

11. Contact Us

If you have questions or concerns about this Privacy Notice or your personal data, please contact: Data Protection Officer (DPO)

Zaphire AS
info@zaphire.no
+47 400 08 800

12. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint
with the relevant supervisory authority in your country. Zaphire AS is committed to safeguarding your personal data and ensuring compliance with GDPR.

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